Illustrator 2022 26.0.1, Macbook Pro, Catalina 10.15.7, XP Artist 13.3 Pro Tried for a few days now to get pen pressure working without success. Searched here and Google for solutions and tried all suggestions, nothing seems to work. Can't create a new pressure brush.Calligraphic brushes are not pressure sensitive when selected, and only 'fixed' and 'random' are available in the brush options.Wacom 6D library brushes are pressure sensitive however and work perfectly.All appropriate access has been granted in Security and privacy with the excetion of Automation - I can't get Illustator to appear in there.I've added Apllications/XP-PenPenTabletPro to Plug-ins & Scratch Disks Reinstalled all drivers and Illustrator no success.I've seen some threads saying to install Illustrator 2020 but can't do that as its unavailable. I've also seen a declined fix from Adobe as blame has been apportioned to Wacom drivers. Surely this can't be so as this is XP-Pen?

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Answered

Pressure greyed out Illustrator - XP Artist 13.3 Pro

Forum|Forum|4 years ago
December 5, 2021
4 replies
2613 views

Illustrator 2022 26.0.1, Macbook Pro, Catalina 10.15.7, XP Artist 13.3 Pro

Tried for a few days now to get pen pressure working without success. Searched here and Google for solutions and tried all suggestions, nothing seems to work.

Can't create a new pressure brush.
Calligraphic brushes are not pressure sensitive when selected, and only 'fixed' and 'random' are available in the brush options.
Wacom 6D library brushes are pressure sensitive however and work perfectly.
All appropriate access has been granted in Security and privacy with the excetion of Automation - I can't get Illustator to appear in there.
I've added Apllications/XP-PenPenTabletPro to Plug-ins & Scratch Disks
Reinstalled all drivers and Illustrator no success.
I've seen some threads saying to install Illustrator 2020 but can't do that as its unavailable.

I've also seen a declined fix from Adobe as blame has been apportioned to Wacom drivers. Surely this can't be so as this is XP-Pen?

Bug

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi All,

We are sorry for the trouble caused. We understand this is a long-standing issue, but it is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

I hope this helps!

Thanks & Regards,
Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi All,

We are sorry for the trouble caused. We understand this is a long-standing issue, but it is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

I hope this helps!

Thanks & Regards,
Anshul Saini

P

pONd74

Participating Frequently

@Anshul_Saini Thanks 😉

That works with my Xencelabs Pen Tablet Medium SE.

My Illustrator version is: 26.3.1 for Apple Mac

THANKS

Björn

Anshul_Saini

Community Manager

Glad to hear that, @pONd74. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi All,

I know this issue has been pending for a long time. But I am glad to inform you that we have tried to address it with the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

Regards,

Anshul Saini

@Mark23190253bi3p @Kiandre5F99

K

Kiandre5F99

Participant

Sadly, the thing is still greyed out.

Anshul_Saini

Community Manager

Hi @Kiandre5F99,

Sorry to hear about that. I have sent a DM. Please check & revert.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. I hope the issue is resolved by now. If not, please try the following steps and let us know how it goes:

Disconnect the Tablet
Uninstall tablet driver & manually search for any residual files/folders of your touch device & delete them
Restart your device
Re-install the latest driver (https://www.xp-pen.com/faq-430-387.html) / (https://www.xp-pen.com/faq-430-380.html)
Connect the tablet
Then perform all the steps again as suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html)
Add Macintosh HD as Scratch Disk in Illustrator Preferences
Restart Device

I hope it helps!

Regards,

Anshul Saini

P

philb16328742Author

Participating Frequently

Hi,

Thanks for continuing to try to help rather than brush it under the carpet. There are lots of people with the same issue so it would be good to get a solution.

I followed those steps with the exception of the scratch disk folder. I got the message "The specified folder contains other Plug-ins folders. Please specify another folder." when I tried to select Macintosh HD. I was able to select the Application folder however.

Unfortunately, there is no change. Pressure still does not work.

P

philb16328742Author

Participating Frequently

I have spoken with XP-Pen who say this a known issue with Ilustrator. Illustrator does not install itself correctly on Macs. Illustrator should create an entry in System Preferences > Privacy > Automation and then it can be set to control the tablet.

Apparently, only Illistrator 2020 does this which is why those that managed to get hold of this version before it was removed had success.

Same problems arise for all Pen Tablets apparently. Based on this, it would seem a fix is needed for the latest version to allow this entry and then we should be good to go?

Can this be escalated for a fix please?

Monika Gause

Community Expert

In order to get the 2020 version, try and contact Customer Care https://helpx.adobe.com/contact.html

The Wacom driver trick doesn't seem to work anymore. There are the very same issues with Wacom tablets.

P

philb16328742Author

Participating Frequently

So this is not a Wacom issue it's an Illustrator issue?

Monika Gause

Community Expert

Nobody can locate it. It's somewhere between the system (Mac OS trying to block anything from reaching the computer), the tablet drivers and their messed up install and setup operations, and Illustrator.

From what I've heard you can install Xencelabs tablets pretty well, so looks like it's not impossible.

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