Pressure Problem on touch screen laptop

I have a problem with illustrator pressure setting
I made a new brush, with 3 pt size, pressure, 3 pt variation

fidelity default, pressure and pen sometime not work
pressure work fine in other software

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Correct answer Monika Gause

Please contact Customer Care:

This looks like some kind of very specific hardware setting.

They can log into your system to check things out.

Correct answer

Community Expert

Please contact Customer Care:

This looks like some kind of very specific hardware setting.

They can log into your system to check things out.

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