Preview not working - Illustrator 29.5.1 MacOs Sequoia 15.5

Forum|Forum|8 months ago
June 3, 2025
1 reply
1971 views

Now I get the attached message when I open up my AI file. I've been able to open it and preview it fine before. Now this.

So I downloaded the latest update, and still the same message.

Any ideas?

I've tried switching from CPU to GPU and I get the same message.

Monika Gause

Community Expert

Please tell us more about the hardware specifications and the nature of the file.

WHen was the last time you rebooted the computer?

S

SundayGladiatorAuthor

Legend

MacBook Pro, 16in 2021 - M1 Pro chip - 32 GB ram - 929 GB free storage space.

Restarted several time. Same result.

File is an 82 MB ai file. It has a bunch of imported PNG images.

Worth noting - when I deleted all the imported PNG images in the ai file, the preview then started working. But that's a deal breaker for me obviously.

The mystery is just last week I opened the very same file without preview issues. No changes to the hardware that I've done whatsoever.

Monika Gause

Community Expert

How much of that RAM is free?

Do you have other apps running as well?

Did you try and delete the images one by one? Maybe it's a specific one that does not work?

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