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alice_8309
Participant
Jan 22, 2025 8:54 AM UTC
Question

printers are not printing

Printers are not printing after the last update of illustrator 29.2.1.
I click "print", a progress bar appears and the program freezes.
This happens with any printer. Rolled back to version 29.1 - the problem disappeared. I decided to update the illustrator, again to version 29.2.1 - the same problem.
Windows 10. Please tell me how to solve this problem.

    5 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jan 24, 2025 10:53 AM UTC

    Hello @alice_8309 ,

    Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

    Looking forward to hearing from you.

     

    Anubhav

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Jan 22, 2025 11:15 AM UTC

    Hello @alice_8309,

     

    I understand how challenging it can be when printing functionality is disrupted. As @Monika Gause pointed out, this issue has been reported by several users after updating to Illustrator 29.2.1. The product team has identified that this issue is reproducible on Windows 10 systems and is working diligently to resolve it.

     

    For now, reverting to version 29.1 or 29.2 is the best temporary solution to regain printing functionality.

     

    Your patience and understanding are greatly appreciated as we work on a fix.

     

    Best regards,
    Anshul Saini

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Jan 22, 2025 9:35 AM UTC

      This problem appeared for some people with the update to 29.2.1

      It's not a general problem, since other people can print.

      If you need to solve it quickly, install version 29.2

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      alice_8309Author
      Participant
      Jan 22, 2025 8:55 AM UTC

      printers are not printing after the last update of illustrator 29.2.1. I click "print", a progress bar appears and the program freezes. This happens with any printer. Rolled back to version 29.1 - the problem disappeared. I decided to update the illustrator, again to version 29.2.1 - the same problem. Windows 10. Please tell me how to solve this problem.

      Translate
      theoliverhenry
      Participant
      Jan 25, 2025 10:57 AM UTC

      Have you checked If your printer drivers are up-to-date?  or check if it works? Disable "Save in Background" and "Export in Background," then try printing again.

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      oliverhenry
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