Printing causes Illustrator to crash.

Forum|Forum|1 year ago
January 19, 2025
4 replies
286 views

Noticed it first on 17.01.25

Now impossible to print.

App installs and updates

Anubhav M

Community Manager

Hello @defaultmo9xo7u2e8yc ,

Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

Anshul_Saini

Community Manager

Hello @defaultmo9xo7u2e8yc,

I understand that printing is causing Illustrator to crash/ not responding. To help resolve this issue, could you please provide the following details?

1. The exact version of Illustrator you’re using (e.g., 29.2.1).

2 The version of Windows (e.g., Windows 11, version 22H2) you are using.

3. The file format you are trying to print (e.g., .PNG, .JPG, .AI, .PDF, etc.).

4. An MSInfo file to capture your system details:

• On Windows: Press Win + R, type msinfo32, and press Enter. Then go to File > Export to save the file.
5. Confirm whether the printer is connected locally, via a network or Wi-Fi, and if the issue occurs with all files or specific ones.

These details will help the product team pinpoint the root cause.

Looking forward to hearing from you!

Best,
Anshul Saini

Monika Gause

Community Expert

Which version?

If 29.2.1, please try and install 29.2

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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