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jenn2159
Known Participant
June 27, 2018
Question

printing issues since switching to Illustrator CC

  • June 27, 2018
  • 1 reply
  • 1164 views

I have started a forum on this before but never had it resolved so trying one more time. I was using a very old Illustrator (CS3) and had no printing issues. Ever since switching to this newer version of illustrator and getting a new printer, when I print directly from Illustrator my text is jagged. I just tried printing something in a script font and the printing looks terrible. I saved it in illustrator as a PDF and opened it in preview and printed from there, it printed fine. I can't figure out what the issue is. Printing to a Xerox Phaser 6510 color laser. The text is 100% black. This happens with text as well as anything I create in Illustrator that has a curved line. I run a small stationery business out of my home so obviously this is a huge problem. And I don't want to have to save everything as a pdf and open in another program to print (as someone had previously asked me) because number one, that's a pain to have to do every time I print and the quality is not the same. Any suggestions? I'm ready to dump all this new stuff and go back to using my ten + year-old program and tracking down an old printer! Everything was running smoothly until I upgraded.

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    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 28, 2018

    Talk to Xerox about the printer driver. Looks like it's not Postscript enabled.

    PDF viewers have a built-in RIP and therefore can do this.

    You could try and in Illustrator enable the option "Print as bitmap"

    Please see also: https://helpx.adobe.com/illustrator/kb/troubleshoot-problems-printing-non-postscript.html

    J
    jenn2159Author
    Known Participant
    June 28, 2018

    I've spent HOURS, literally, like 10 or more hours on the phone with them on multiple occasions and we finally determined it's Illustrator. Honestly I've gone back and forth. It is a postscript printer and and is printing as such. We've determined that. But the fact that if saved as a pdf and printed from a different program it prints fine, leads me back to Illustrator being the issue. Right?   The bitmap option is already checked, so perhaps unchecking it might help?

    J
    jdanek
    Inspiring
    June 28, 2018

    "The bitmap option is already checked, so perhaps unchecking it might help?"... Yes, try deselecting "bitmap". Take a look at your preferences, since you upgraded, your CS3 settings may not be enabled.  Look at whether you have Anti-Aliased Artwork selected.  Also, see if changing the document raster resolution to High helps at all.  Also take a look at your fonts and make sure you have complete sets with both printer and screen fonts in the suitcase.  It almost sounds like your file's preview is being printed and not the actual file.  Even if it is a non-postscript printer, most modern print drivers can print Illustrator files.  Can you post a screen shot of what the file looks like?

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