Printing problems with laser engraving printer

9 replies
1199 views
Translate

Hello,

Since the last update (now on V 29.2.1), I have printing problems.

When I try printing to my laser engraving printer (has always worked and never updated his driver since a couple of years) The printing bar progression remains to 0% and stays so.

Any ideas of what has changed since last update of Illustrator?

Thanks for your help.

T

thierry_6185Correct answer

Participant

Hello,

I have tested and it works again! Thanks a lot for your work!

Anubhav M

Community Manager

Hello @thierry_6185 ,

Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

Translate

T

thierry_6185AuthorCorrect answer

Participant

Hello,

I have tested and it works again! Thanks a lot for your work!

Translate

Anshul_Saini

Community Manager

Hello @thierry_6185,

I see you’re encountering an issue where printing to your laser engraving printer is getting stuck at 0% after updating to Illustrator 29.2.1. To assist in identifying the cause, could you kindly provide a bit more information?

1. Printer make and model.

2. An MSInfo file:

•On Windows: Press Win + R, type msinfo32, and press Enter. Then go to File > Export to save the file.
3. Confirm whether the printer is connected locally, via a network or Wi-Fi, and if the issue occurs with all files or specific ones.

This will help narrow down the issue. Also, if you’ve tried printing from any other applications (e.g., Photoshop or Acrobat), does the issue persist there as well?

Thanks for your patience!

Best,
Anshul Saini

Translate

T

thierry_6185Author

Participant

Hello,

When I print, the job is transmitted to another software on the same computer and not to a physical printer (and then the other software will manage my laser engraver connected with an USB serial port). The software in question is Trotec JobControl 11.4.6.

Printing the same job with Inkscape for example still works without any problem.

Thanks again for your help.

Translate

msinfo32.txt