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Wiktoria37904135s1dp
Participant
June 7, 2024
Question

problem downloading adobe

  • June 7, 2024
  • 1 reply
  • 112 views

I'm having trouble downloading the AI ​​free trial.  

"Your system does not meet the requirements to use AI"

my system is Windows 10 pro, 22h2,

16gb RAM, 64-bit operating system, x64 processor, Nvidia GeForce GTX 1650 graphics card,

Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz 3.40 GHz

 my computer also does not meet the requirements to update windows 11

but what's wrong with windows 10 pro? help

 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 7, 2024

Hello @Wiktoria37904135s1dp,

Sorry to hear about your experience. Would you mind checking if there are any pending Windows updates and installing them (https://adobe.ly/4bPZyNo) and performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) to see if it helps?

If the problem persists, we may need to troubleshoot this in a live session. Please head here (https://adobe.ly/4ctrMhd) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

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