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M
mardemca
Participant
September 3, 2025
Question

Problem Using Surface Slim Pen 2

  • September 3, 2025
  • 1 reply
  • 175 views

Hi everyone! It appears that I can't get the actual app for the Illustrator so I have to keep using the web-ased app one. But everytime I use the pen to draw for more than 2 minutes, the site reloads. Does anyone have a fix for this issue? Thanks in advance.

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 3, 2025

Hi @41841167_style8643,

 

Thanks for sharing this. The behavior with the Surface Slim Pen 2 shouldn't be happening. Could you confirm which browser and version of Windows you're using, and if the issue occurs in all browsers or just a specific one? It would also help to know if the same thing happens when using a mouse or touch input. Please try clearing your browser cache once and see if the problem still occurs. Since you mentioned you're working on the web version of Illustrator, could you let me know the exact machine you're using, so I can check its compatibility with the desktop or beta app versions? A short screen recording of the reload happening would be really helpful, so I can share it with the team.

 

Looking forward to your update.

Abhishek

M
mardemcaAuthor
Participant
September 4, 2025

Hello,

 

Below are my answers to your questions to further confirm what I use:

  • Browser: Google Chrome and Microsoft Edge. Tried on both and the same pop-up appears. See screenshot.
  • Laptop: Microfost Surface Pro 11th Edition - Snapdragon.
  • Illustrator: https://illustrator.adobe.com/

 

Please let me know if there is a fix on this. Thank you for assisting me.

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