Problem with illustrator

Question

I paid for a subscription to adobe illustrator...I downloaded it..it worked fine. I even did a tutorial with it.

Then I opened it again, and noticed next to the arrow a blue spinning disc kept blinking off and on. It doesn't go away.

I'm able to go all the way to having a new document open ready to create a new design. But the spinning disc seems to never go away and I'm only able to click tools in the pallet, but i cant change them. This is also prevents the fold down windows from opening. if i go to 'file' to shut down the program the menu immediately disappears? Any idea of how to remedy this issue?

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[Moved from generic Cloud/Setup forum to specific Program forum... Mod]

Sebastian Bleak · Accepted Answer

I had something similar. I uninstalled the software, removed my preferences and then reinstalled. This has helped me most of the time.

Carrano Eleonora · Answer

You should try to remove it from your computer, update the system (if you need it) and then set it up again. I had trouble like that this morning and I solved this way.

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