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Participant
December 11, 2024
Question

Problem with install

  • December 11, 2024
  • 1 reply
  • 145 views

Hello,  I'm having a problem installing, for example, Illustrator. I get an error message about an outdated system, even though it's up to date, and I can't open data with installer to just Creative Cloud. What I can do?

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1 reply

jane-e
Community Expert
Community Expert
December 12, 2024

@michalina_4602 

 

I've moved your post to the Illustrator forum. Does your computer meet or exceed the system requirements?

https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

 

Jane

 

Anubhav M
Community Manager
Community Manager
December 13, 2024

Hello @michalina_4602,

I'm sorry to hear about the trouble you're having. Would you mind confirming the version of the OS installed and a screenshot of the error message, so I can better assist you?

Also, try downloading the Creative Cloud Desktop application (https://adobe.ly/3Df9BPM) and using a different web browser to download and share your observations.

Looking forward to hearing from you.

 

Anubhav