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andreap58757795
andreap58757795
Participating Frequently
May 23, 2019
Question

Problem with unknown profile

  • May 23, 2019
  • 1 reply
  • 406 views

Hello,

I have a problem with my new iMac,

I have malfunctions like:

- I open images and Illustrator does not recognize the profile

- Illustrator goes very slow in CPU mode even with an empty document

- some functions such as track offset give me an error and changing the value does not change the preview ...

I can no longer work this way.

I tried to uninstall all the programs but the problems are still there. How can I solve it?

    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 23, 2019

    Is the Dictation feature turned off in the system?

    Can you please detail the issues with color profiles?

    Is your color managment set up correctly?

    andreap58757795
    andreap58757795Author
    Participating Frequently
    May 23, 2019

    Dictation is disabled

    Color management is set correctly

    practically opening an image on a pc opens it with the RGB profile, while on this imac tells me unknown, preview. And it all fits me in jerks.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 23, 2019

    andreap58757795  schrieb


    practically opening an image on a pc opens it with the RGB profile, while on this imac tells me unknown, preview. And it all fits me in jerks.

    Image means what? an AI file? Something else?

    What exactly happens step by step?

    And preview is the Preview app? the GPU/CPU preview in Illustrator?

    Can you please describe in much more detail? We can't see what's on your computer.

    BTW: this is a public forum. More than 95% not staff. We try to help in our spare time. You're mostly not talking to "Adobe" here. We can't change the app.

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