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Participating Frequently
August 19, 2025
Question

Problema con scroll en illustrator

  • August 19, 2025
  • 3 replies
  • 274 views

Buenos días:

El otro día instalé la última versión de illustrator y desde entonces cuando utilizo el scroll para desplazarme se me queda activado continuamente y el programa deja de responder. Este error me obliga a cerrar el programa y volverlo a abrir. Al mismo tiempo es muy íncómodo porque tengo que trabajar mentalizada en no utilizar el scroll por el documento.

¿Le ha pasado a alguien más?

 

Muchas gracias.

Un saludo,

Beatriz

3 replies

Rox-Poblete
Participant
March 4, 2026

Hola me pasa lo mismo, es realmente molesto, pensé que era mi computador , pero si hay mas gente con el mismo problema debe ser un error del programa.

Monika Gause
Community Expert
Community Expert
August 19, 2025

Which system is that?

Do you use a graphic tablet?

Participating Frequently
August 20, 2025

Hi Monika,

thank you for writing.

I work with pc and a Wacom tablet.

 

thanks

Monika Gause
Community Expert
Community Expert
August 20, 2025

So it's Windows 11?

 

Does the scroll work without the tablet?

kglad
Community Expert
Community Expert
August 19, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">
Participant
August 26, 2025

I have the same problem, I'm using a XP-PEN Deco 03 and Illistrator with the latest driver and version, do you have found any solution :(?

Anubhav M
Community Manager
Community Manager
August 26, 2025

Hello @ismartinez,

I'm sorry to hear you are encountering similar problems. Could you try performing a clean reinstallation of the XP-Pen drivers (https://adobe.ly/3HPAyMF) and disabling Windows Ink under the tablet settings to see if it helps?

Looking forward to hearing from you.

Anubhav