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lukaslml
Participant
May 16, 2024
Question

Problème démarrage Illustrator

  • May 16, 2024
  • 1 reply
  • 171 views

Bonjour,

 

Quasiment à chaque fois que je lance Illustrator je tombe sur cette fenêtre grise figée. Je suis obligé de relancer mon ordinateur et d'espèrer que l'application se lance correctement. 

 

Merci pour votre aide.

 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 16, 2024

Does anything in here solve this? https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227237 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 14, 2024

Hello @lukaslml,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, kindly share the memory dump by uploading it to Google Drive/Dropbox/etc. and sharing a public link to it, so we can check it with the product team:

Steps to collect Memory Dump on Windows :
  1. Open Task Manager
  2. Right click on Adobe Illustrator task process
  3. Click on Create Dump file
  4. Once the dump is created, there will be a .dmp file created in temp folder(Location will be visible on dialog once dump is completely written)

 

Steps for macOS:

By default, macOS disables core dumps for most applications. To enable core dumps, you'll need to execute the following command in Terminal:

sudo launchctl limit core unlimited

After the crash, macOS typically generates a crash report which can be found in the following directory:

~/Library/Logs/DiagnosticReports

Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports. 
You can use the following steps to locate the system reports in your system: 

Click the launch pad and search for Console.

In Console, click System Reports on the left pane. 

Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

Right-click on the report file and click Reveal in Finder to get the logs which can be shared.


Looking forward to hearing from you.

Thanks,
Anubhav

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