Problems opening Illustrator

I have been trying to start Illustrator for hours and it won't start, it won't open.
Help!

This topic has been closed for replies.

Community Manager

We understand that encountering technical issues can be frustrating. Would you mind trying to remove and reinstall the Microsoft Visual C++ Redistributable (https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist) and checking if it helps?

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav