Problems saving to pdf from illustrator 2020

Question

Hi there
I have recently upgraded to Mac OS Catalina 10.15.1 and have found that I can no longer save my Illustrator 2020 files as pdfs. 
Any ideas?
 
[Moving from generic Start/Help forum to the specific Program forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

Ashutosh_Mishra · Answer

Hi there,

Thanks for reaching out. As per Monica's suggestion, you can try resetting the preferences in the update process.
You may also follow the steps below to do that:

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Hope it helps.

Regards,

Ashutosh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded