problems with adobe programs and more with Illustrator, on my Macbook pro 16, I no longer know what

Hello, I have had many problems on my macbook with adobe programs and more with illustrator, I don't know what to do anymore, please help me. When I open the program, everything is fine, but when I start to use it, my whole computer freezes, it shows a red screen, red stripes, everything freezes, I have to turn off the computer manually, I don't know what to do anymore, nor the support ones could help me and that I shared remote access to my computer they were managing my computer and could not solve the problem, this problem happens to me with the other adobe applications. I don't know what to do, I need help.