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Estudio Fuga SPA
Participant
February 26, 2025
Question

Problems with file recovery

  • February 26, 2025
  • 1 reply
  • 96 views

Hi everyone! I've been having problems with file recovery. When Adobe Illustrator stops working and I restart the application, it tells me that there is a document to recover. But when I open it, it just creates a new blank file called "print.ai". There are no traces of the previous document in the file recovery directory.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 26, 2025

Hello @diegob72491151,

If Illustrator is unable to automatically recover on launch, chances are the file is lost. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3XhLerU) to see if it resolves the problem.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.


Anubhav

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