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Participant
October 22, 2025
Question

Problems with Illustrator

  • October 22, 2025
  • 1 reply
  • 56 views

Hi everyone, I wanted to ask a question: I'm working with Illustrator, and whatever object I select when creating a mockup, a message pops up that says: "Screenshot cannot be located." It's not a screenshot, but a placed image. I've also worked with screenshots and never had any problems. If you know what you're doing, could you explain it to me? Thanks for your time.

1 reply

Monika Gause
Community Expert
Community Expert
October 22, 2025

Is this happening in any new file you create?

Maybe reset the preferences?

 

If it's just one file, then please post a screenshot.