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Participant
November 1, 2024
Question

Problems with Illustrator files after installing plugin

  • November 1, 2024
  • 2 replies
  • 809 views
Having error with illustrator. Copy&Paste became delayed, the All Swatch, Brushes and Symbols Tabs are mysteriously filled with plugin things that came from a file I downloaded in Freepik. I tried fix it with this given link but cannot be fixed, This 1st message pop up whenever I open file that has been infected. While the 2nd message pop whenever I'm trying to do my work in the [infected] file. : https://helpx.adobe.com/illustrator/kb/copy-paste-artwork-slow-or.html. I tried re-save my files into different names and in PDF format. Error bums Cannot be fixed. I tried update and revert to older version, cannot be fixed. I reinstall seems fine, but when I open some of my files again, the error returns. Seems like a virus that even infected my files from the original file from Freepik download. Video clip showing, whenever I copy & paste from my infected work file into a new file, that bug will infect the new file. [video]
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2 replies

Community Manager
November 1, 2024

Hello @Yee34997581le0r,

I am sorry to hear about your experience. Would you mind trying to copy the layers/objects from the affected file to a new one to see if it helps? If the problem persists, kindly share a link to a sample file you're having trouble with after uploading it to a file-sharing service like Dropbox/Google Drive/etc. so I can check it on my end?

Looking forward to hearing from you.

Anubhav

Participant
November 1, 2024

Hi Anubhav,

Thank you for your response.

I can't drop the file into this post. I don't have Dropbox, I don't know your email address so..

I attached a Wetransfer link a sample file name [ A.ai ]

https://we.tl/t-JUzshVw1Uy

 

To be exact,

it's all objects, texts or anything that you place inside this [ A.ai ] file,

all of them will become infected.

 

So when you copy&paste anything (image, text & etc) from [ A.ai ] into a new file,

the new file will be infected.

 

Hope there be solution to undo my infected files.

**  Whatever you insert in, be cautious not to drag anything out from [ A.ai ] into your precious file.

Participant
November 1, 2024

Hi Anubhav,

I'm not sure if this only cause bug in Adobe Illustrator,

because I never try copy&paste to other Adobe apps or non-Adobe apps.