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JoAdams
Participating Frequently
March 18, 2023
Answered

Properties panel not refreshing the values after resizing or changing object dimensions

  • March 18, 2023
  • 2 replies
  • 1240 views

Hi - I am experiencing a problem where the properties panel is not updating.

I select an object, resize and the dimensions do not update.

Regardless of what I select, the properties panel does not update to show the properties of that object/group/text/colour etc..

 

If I click on a group - the quick actions do not update at all - does not show ungroup, or anything.

Place an image, the option to crop is not shown... it just remains stuck on whatever was showing before.

Yes, I have reset preferences, yes I have had Adobe in - all they did was stuff up the display on other areas of my computers. (still unfixed)

Add this to the cannot copy and paste from one file to another and my workflow is at a standstill..

 

This topic has been closed for replies.
Correct answer Dy29041327d8od

Thank Anshul for the email. I have just now updated to latest version 27.4, the property panel seem to be working ok, look like there was a bug in the previous version as I had no issue at all before previous update. Will see how I go.

Thanks.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
March 24, 2023

Hi @JoAdams and @Dy29041327d8od,

 

Thank you for reaching out to us regarding this issue. It seems that you are experiencing a problem with the properties panel not updating after resizing or changing object dimensions in Illustrator.

 

@TradingSin has also reported that the entire properties panel is blank with a solid black background and needs to restart the laptop to get it functioning again.

 

To help resolve this issue, please try running the app in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) and check if the same behavior happens?

 

Additionally, please try installing version 27.4 if available in your region, as it is happening in phase rollout. Otherwise, you can install it from the Prelrease section of the Creative Cloud app and share your observations with us.

Steps to enroll in the Prerelease program and install the prerelease build on your machine are as follows:

Please click this link (www.adobeprerelease.com/) and go to the “Available Program” section to join the Illustrator prerelease.

Then accept the Prerelease agreement and do the following steps to install the Prerelease v27.4-669: -

  • Close Illustrator
  • Go to the Creative Cloud Desktop app > Prerelease section under apps.
  • Click on install. (This will not replace the existing installation of the Release build of Illustrator).

 

Also, please ensure that your operating system is up-to-date and share your system details, like CPU, GPU, etc., with us.

 

Please let us know if the issue still persists after trying these steps, and we will assist you further.

 

Best,

Anshul Saini

D
Dy29041327d8odCorrect answer
Participant
March 28, 2023

Thank Anshul for the email. I have just now updated to latest version 27.4, the property panel seem to be working ok, look like there was a bug in the previous version as I had no issue at all before previous update. Will see how I go.

Thanks.

D
Dy29041327d8od
Participant
March 24, 2023

Hi. I am having the same issue after updated to latest version of Illustrator. Property panel is not updating and stuck with old value and sometime it jsut showing blank grayout X Y W H etc. Sometime when click on any object but nothing showing on property panel with No selection status on the property. I also have trouble with copying/cuting and pasting object especially when after cuting the object gone but it was not copied and can not paste back. It is so anyoing.. 

T
TradingSin
Participant
March 24, 2023

I am having the exact samed issue.  The entire properties panel is blank with a solid black background.  I have to restart my entire laptop to get it functioning again.

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