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Che38069260w397
Che38069260w397
Participant
Oct 14, 2024 3:45 PM UTC
Question

Pueden ayudarme?

Hola, Adobe Illustrator presenta un par de problemas, el zoom in/zoom on de la animación es bastante lento, muy lento, tengo una laptop gamer HP Omen 2022 con almacenamiento de 1TB + 32GB de ram con tarjeta gráfica de 8GB + gráficos AMD, la tarjeta gráfica la reconoce, todo está activo y la transición es super lenta incluso sin ilustraciones, solo en la mesa de trabajo limpia, ¿cómo puedo solucionar esto?

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Oct 14, 2024 4:21 PM UTC

Hello @Che38069260w397,

Sorry to hear about your experience. Would you mind trying to turn off Animated Zoom under Illustrator's performance preferences and checking if it helps?


If the problem persists, try resetting Illustrator's preferences as described in this article (https://adobe.ly/3U80LJp) and share your observations.

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.
Anubhav

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Che38069260w397
Che38069260w397Author
Participant
Oct 14, 2024 6:07 PM UTC
Todo está correctamente puesto así, y queda igual
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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Oct 15, 2024 9:53 PM UTC

Hello @Che38069260w397,

Thanks for confirming. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3zR1RlU) and checking if it helps?


Looking forward to hearing from you.

 

Anubhav

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