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smyht
smyht
Participant
February 9, 2026
Answered

PURCHASING PROBLEM

  • February 9, 2026
  • 2 replies
  • 77 views

I'm trying to buy Illustrator but it won't accept my payment information. How can I fix this? I've tried different credit cards.

Correct answer smyht

I took care of it. But I live in Turkey.The problem was as in the screenshot but it was fixed in an instant

 

2 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
February 10, 2026

This is a user to user forum. Payment issues need to be addressed by Adobe directly. Information about contacting support can be found at https://helpx.adobe.com/contact.html.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 9, 2026

Which country are you in?

 

What is the exact error message? Got a screenshot?

smyht
smyhtAuthorCorrect answer
Participant
February 10, 2026

I took care of it. But I live in Turkey.The problem was as in the screenshot but it was fixed in an instant

 

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