Quick Keys Not Working

Forum|Forum|3 years ago
January 1, 2023
2 replies
255 views

I'm finding recently that quick keys for things like "Hide/Show Grid" are randomly not working. I have previously been in contact with Adobe about this, and we've gone in and deleted a number of things in my Library (MacOS). This has fixed the issue, but then I lose all my custom workspaces.

I'm posting today to see if other people are having the issue, and if Adobe needs to escalate this issue.

Happy New Year!

Bug

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @kenchikuka_,

Sorry to hear about this experience and for the delayed response. I hope the problem is resolved by now. If not, kindly try running Illustrator after rebooting your Mac in Safe Mode (https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac) and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

Monika Gause

Community Expert

Other applications are known to interfere with modifier keys such sas Cmd, ctrl, space, etc.

What else is running opn your computer? Chrome is the posterboy for this interference.

K

kenchikuka_Author

Participating Frequently

Unfortunately, I do not believe this is the issue, unless it is at the Finder level. I have closed all other programs and kept Chrome shut, too. It's only to toggle the grid. Other quick keys appear normal.

Monika Gause

Community Expert

You could try and re-assign it. Also check if it's assigned to something else in the FInder and also check the accessibility settings: keyboard access. There are threads in this forum about it. Apple has made some changes in the latest system version which collide with Illustrator.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded