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flunny
Participant
March 1, 2025
Question

Quitting / Crashing when creating a new folder

  • March 1, 2025
  • 3 replies
  • 229 views

Hello everyone,
I have a problem with saving. When I have created a new logo and then want to save it, it works as usual. If I need a new folder and then create it during the saving process, Illustrator hangs or aborts and then closes. If I'm lucky, the new file will still be there when I open it again.
Does anyone else experience this or what can be done about it? Reusing an older version has not helped. The same error happened here.

Kind regards
flunny

 

3 replies

A
Alex31684028nexv
Participant
September 17, 2025

same here.  in illustrator.  new project when saving if i save to desktop its fine.  but if i am saving and I create a new folder to save it in Illustrator freezes and crashes.  this only started happening recently after the last update.

PLEASE INCLUDE ME WHEN A RESOLUTION IS FOUND.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 22, 2025

Hello @Alex31684028nexv,

Thanks for sharing the screen recording. Would you mind trying to run Illustrator under Safe Mode (Windows) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Anubhav

Katang123
Katang123
Participant
August 13, 2025

This has been happening to me as well. Looking for a fix - happens in all Adobe apps I use (Photoshop, Dreamweaver, Illustrator, and Premiere). All apps are current and up to date, as is my OS (Windows 11) and the driver for my graphics card (NVIDIA GeForce RTX 4070 SUPER).

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 14, 2025

Hello @Katang123,

I'm sorry to hear about your experience. Could you share more details, like the exact version of the OS/Illustrator installed, and if this happens when running Illustrator after rebooting your computer in Safe Mode (Windows) as well, so we can better assist you?

Also, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4mkdtAO).

 

Looking forward to hearing from you.

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 3, 2025

Hello @flunny,

Would you mind confirming the version of the OS/Illustrator, if this happens when working in a specific folder location, and a small screen recording of the problem (if possible) so I can better assist you?

Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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