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Participant
October 21, 2022
Question

Random distortions like this, goes away if i restart.

  • October 21, 2022
  • 2 replies
  • 169 views

I am only having this issue in illustrator, every other app works great.  We use paid for versions and updated of illustrator and windows.  Is there a way to create a log I can email to Adobe to figure out the issue?  These distortions keep randomly occurring and we have to restart to continue working. Happens once a day.  Tried older gpu drivers and beta ones, same issue.  Tried different screens, still occurs.

 

 

Please help

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2 replies

Ton Frederiks
Community Expert
Community Expert
October 22, 2022

Does it also happen when you work in CPU preview mode?

A&A CSAuthor
Participant
October 31, 2022

Yes

Monika Gause
Community Expert
Community Expert
October 21, 2022

Issues with your graphic card. an you perhaps update the drivers?

A&A CSAuthor
Participant
October 31, 2022

Tried old drivers.  Are there ant known issues with GPUs?

Monika Gause
Community Expert
Community Expert
October 31, 2022

There are plenty known issues.

Have you checked if your card meets the requirements? https://helpx.adobe.com/illustrator/system-requirements.html

 

You can always contact Customer Care and have them take a look at it: https://helpx.adobe.com/contact.html