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Richard29320861owcl
Participant
April 9, 2023
Question

Ray Tracing Issue

  • April 9, 2023
  • 5 replies
  • 928 views

When I try and use ray tracing on a 3D object, illustrator freezes and I get an error message saying the app is no longer responding. I tried using ray tracing on two different computers, both ultimately having the same problem. I haven't had any other issues with the program aside from when I try to do this one specific function. Any ideas on what to do?

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5 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 14, 2023

Hello @Richard29320861owcl,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 9, 2023

Can you please tell us about your system and hardware? How much RAM is installed?

Richard29320861owclAuthor
Participant
April 9, 2023

On my main computer (HP Laptop) I have 8gb of ram and I'm not entirely sure how much ram I have on my Mac (MacBook Air 2019), but I'm assuming it's about the same at around 8gb. 

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