Participant

Answered

Re: Can't finish previewing. There isn't enough memory

Forum|Forum|7 years ago
October 16, 2018
22 replies
32477 views

Looks like this is an issue with the latest release of Illustrator CC 2019 (23.0). This is the first time I've ever experienced it on any version. But now it's quite annoying. The only workaround is to restart Illustrator. I'm writing here so that hopefully it will be noticed and fixed. I'll try to report directly to Adobe as well if possible.

This topic has been closed for replies.

Correct answer Srishti_Bali

Adobe never announces stuff like this so you will just have to keep checking here.

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

V

victoro59528984

Participant

Why can't adobe just fix this issue once and for all iveI had to install illustratorpte than 3 times today I Workin on something really important and I have a deadline of Sunday the relies here just keep saying update to the latest version!!!!....I did an update today imI running a 32bit win10 and the problem is persistent regardless of my effort!!...I need a quick fix!!!!....like right now!!!

Anthony Leuci

Participant

I wonder why it's not 23.01isn't working for you. It worked for me and I'm no longer having the problem. What OS are you running?

V

victoro59528984

Participant

Win10 32bit 4gb RAM.....it ran well on my win7

On Thu, Jan 31, 2019, 11:32 PM anthonyl32530632 <forums_noreply@adobe.com

adamsy87

Participant

I’m still having this issue with 23.0.1. Constantly getting the message “Can’t finish previewing”.

Monika Gause

Community Expert

adamsy87 schrieb
I’m still having this issue with 23.0.1. Constantly getting the message “Can’t finish previewing”.

Which system? Which hardware? Is the graphic styles panel open?

adamsy87

Participant

2016 Macbook Pro with Intel Iris Graphics 550. Graphic styles panel is not open. I switched to “View using CPU” and it hasn’t happened since.

E

elenacomincioli

Participant

Same here!

The issue is not fixed yet and it made it impossible to work with it.

Srishti_Bali

Legend

Hi,

We are extremely sorry about this bad experience. If the issue is still not resolved after updating to version 23.0.1 I would request you to please contact our support team for one-to-one support.

Contact Customer Care

In case you face any issue while initiating chat please refer to this link: https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

Regards,

Srishti

V

VincentOBrien

Participating Frequently

I updates to latest version. No other applications open. Same thing. Simple drawing. Cant finish previewing.

Adobe you have a problem. PLease sort it out. Your latest update makes no difference

lindah90863605

Participant

C'mon Adobe! updated to latest version and I have to go back to the patch one instead. nothing has been fixed with latest update. Same issues, same headaches.

Anthony Leuci

Participant

One little issue for those using the latest Extensis Suitcase Fusion Version 20. Auto activation for fonts hasn't been working due to Suitcase plug in not being up to date with this adobe patch. Very frustrating. Don't install Illustrator CC 23.01 if you expect fonts to auto activate.

Jeff_Extensis

Participating Frequently

Sorry to hear you are having a plug-in issue with Suitcase Fusion and Illustrator. Please contact our Support Team so that we may help you resolve your issue:

Extensis Technical Support

Contact

Anthony Leuci

Participant

Same problem here. It happens about 10 times a day forcing me to quit and relaunch illustrator.

M

Mark Parson

Participant

Any idea when this fix will be pushed?

Larry G. Schneider

Community Expert

It's available now if you join the pre-release program. There's a link at the top of the page, I think.

M

Mark Parson

Participant

@Larry, I see it's available for pre-release, just wondering when it will be ready for prime-time. I hate deleting all preferences, that's almost as big of a productivity hit as dealing with this bug.

anastasia.one

Participant

OMGGG!!!!! I can't express how angry I am right now!!!!! I have been working on two projects one in Illustrator one in InDesign, and after saving the files they have crashed and have not opened to original! I had to start from scratch!... I work on the projects day and night! Go to bed at 3 am!.. And wake up to "every thing is gone".... I will download the fix and hopefully will get to finish what I am working on.

CGEN Media

Participating Frequently

I've been using the 'fix' for a few days now and it appears stable

lindah90863605

Participant

Exactly the same issues from the latest update. Every day it crashes and goes blank with the ram notification. I've also noticed that when multiple tabs are open in Ai that it won't update to the images on that specific tab it will show the artwork from lets say Tab 1 across all open windows/tabs. Only solution is to shut it down and restart.