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artbeat63
Participant
May 10, 2023
Answered

Re: MacBook Pro M2 and Creative Cloud compatibility?

  • May 10, 2023
  • 2 replies
  • 1352 views

Illustrator is still crashing on M2 Max …

    This topic has been closed for replies.
    Correct answer JordanBeach

    @kglad  Simply resetting preferences is NOT a solution. Illustrator is crashing on average about 15-20 times a day with my new M2 Max (96 GB Ram and 38-core GPU). I've reset the preferences countless times, and I've performed multiple clean installs as per Adobe's suggestion, and nothing has fixed the issue. I've even called and spoken to an Adobe Tech Support specialist, who remotely accessed my Mac and wasn't able to fix the issue (But, of course, marked my case as 'Solved').  For me, there is clearly still a compatibility issue with Adobe software and the new M2 Mac.

    2 replies

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 18, 2023

    Hello @artbeat63, @JordanBeach,

     

    We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend installing the latest drivers (https://www.wacom.com/en-us/support/product-support/drivers#:~:text=Just%20looking%20for%20drivers%3F%20Here%20is%20our%20latest%3A) to see if it resolves the issue.

     

    If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

     

    Looking forward to your response.

     

    Thanks,
    Anubhav

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 10, 2023

    @artbeat63 

     

    reset your preferences.

      J
      JordanBeachCorrect answer
      Participant
      May 18, 2023

      @kglad  Simply resetting preferences is NOT a solution. Illustrator is crashing on average about 15-20 times a day with my new M2 Max (96 GB Ram and 38-core GPU). I've reset the preferences countless times, and I've performed multiple clean installs as per Adobe's suggestion, and nothing has fixed the issue. I've even called and spoken to an Adobe Tech Support specialist, who remotely accessed my Mac and wasn't able to fix the issue (But, of course, marked my case as 'Solved').  For me, there is clearly still a compatibility issue with Adobe software and the new M2 Mac.

        J
        Justine 109Lagence
        Participant
        February 26, 2024

        bonjour ! 
        j'ai le même problème depuis ce matin (alors que tout fonctionnait très bien la semaine dernière), je suis sur MacBook Pro M2 Pro 16go, depuis ce matin, impossible d'ouvrir illustrator, j'ai suivi la procédure de gestion des préférences, de nettoyage et de résintallation de l'app... en vain, rien ne fonctionne, et je ne suis pas la seule avec ce problème, ma collègue également. 

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