Really urgent HELP needed for syncing files on 2 accounts TRIED EVERYTHING

Forum|Forum|1 year ago
September 6, 2024
3 replies
172 views

For context, I have a personal adobe cloud account, with illustrator and photoshop installed. Now that I am in university and they have adobe clouds accounts for us, I cancelled my personal subscription and I can still access it until 14 september. The thing is that I want to sync the illustrator and photoshop files that I have in my personal account to this school account. How do I do so?

It's really frustrating because when I log in to my university account, this is what it shows.

Idk how to access illustrator and photoshop from this university account. I have tried clicking on view all apps and sevices > access your apps and services but all it does is bring me back to illustrator and photoshop on my personal account.

All it does is bring me back to what is clearly my personal account. As you can see, the profile picture is different.

I am really at a loss of what to do and 14 september, the date that I lose access to my adobe cloud documents, is fast approaching. How to sync all my files to my university account and ensure that they are all editable?

This topic has been closed for replies.

Monika Gause

Community Expert

Did you already read this: https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

S

Switch0901Author

Known Participant

I even tgried sharing one of my files with this univesity account. So I went to files in my personal account, right clicked and chose Share, then shared it to the email address of my university account. IBut when I went to Files shared with me in my university account, the file is not there at all. I received it in the email, and when I clicked open all I can see it but I cannot edit it. NOTHING IS WORKING PLS SEND HELP

S

Switch0901Author

Known Participant

The other thing I've tried is going to Apps to Install. But, It leads me backto my personal account also.

So from here I went to the sidebar and clicked on apps

Then I clicked install.

But then it just went and automatically opened up illustrator in my personal account, wth? I want to install on my university account...

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