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Jennifer29067092eis6
Participant
March 26, 2023
Question

Recently updated to 27.4 and Here's my head-scratching error file.

  • March 26, 2023
  • 1 reply
  • 286 views

Hi! My illustrator keeps quitting unexpectedly on launch. Even in safe mode. 

 

I looked at the error log file and I am not sure how to decipher this: 

 

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @6878337_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
Referenced from: <DFFA8189-145F-32AD-9C54-44643895EADE> /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: tried: '/Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter' (no such file), '/System/Volumes/Preboot/Cryptexes/OS@executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter' (no such file), '/Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter' (no such file), '/Library/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter' (no such file), '/System/Library/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

 

Please let me know if you want full error file, I will be gladly to provide that. 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 9, 2023

Hello @Jennifer29067092eis6,

I'm sorry to hear that you're experiencing issues with Illustrator crashing unexpectedly on launch. I hope the error is resolved by now. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

If the problem persists, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.


Looking forward to hearing from you.

Thanks,
Anubhav
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