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Икраткое38333442vg3a
Participant
June 29, 2024
Question

Recover file

  • June 29, 2024
  • 1 reply
  • 257 views

I turned off my laptop and didn't save my Adobe Illustrator files, then I opened Illustrator and closed AutoSave window because I thought I had everything saved. How to recover my files now? There isn't any .aid files in DataRecovery directory, only "AIDBTemp(symbols)" folders.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 29, 2024

When you close the Recovery alert, then the recovery folder will be deleted.

 

Important: this is not "Autosave". If you want to work securely, then save your files early and often. ALso: save multiple copies of your files as a fallback incase something goes wrong.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 29, 2024

Hello @Икраткое38333442vg3a,

Thanks for reaching out. If the AID files are not present in the DataRecovery folder, chances are the files are lost.

 

Were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3zmHTP7) to see if it resolves the problem.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have further questions or need assistance. We're here to help.

 

Thanks,

Anubhav

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