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Question

Recovered files folder appear after using Illustrator

Forum|Forum|4 years ago
April 1, 2022
4 replies
1385 views

Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

Bug

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Ton Frederiks

Community Expert

I just Googled Recovered files Mac and this came up:

https://support.apple.com/guide/mac-help/if-the-trash-contains-recovered-files-on-mac-mchlp2919/mac

A

anton.minaevAuthor

Participating Frequently

Thanks! I've already read this. Turns out it's an Illustrator quits with an error every time?

For the experiment, I installed Illustrator on a new clean macOS. The same thing happens.

It's annoying!

Monika Gause

Community Expert

Then maybe post a bug report.

Please post bugs & feature requests to http://illustrator.uservoice.com

Ton Frederiks

Community Expert

As far as I can remember that happens when you restart your Mac. Looks like some temp files cleaned up by a system restart.

I just empty the thrash.

A

anton.minaevAuthor

Participating Frequently

The folder appears exactly after the Mac was turned off after using illustrator, not after simple restart. (

A

anton.minaevAuthor

Participating Frequently

Anybody? Any ideas? Please!

Mike_Gondek10189183

Community Expert

What Mac OS version.

Try turning off preferences >> File Handling >> Auto Save Recovery

A

anton.minaevAuthor

Participating Frequently

Monterey 12.3.1

Tried to disable this option, it didn't help.

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