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Participant
May 24, 2025
Question

Recovering files on a re-activated account

  • May 24, 2025
  • 1 reply
  • 122 views

Last year I was given a full adobe creative cloud subscription by my tafe. When my course ended I immediately lost access to all my apps and was unable to retreave the files I had on illustrator. This year I have started a degree at the same tafe and my account was reactivated. The account is under the same email address it was last year since this is my school email. However, all my files from last year are gone. Is there a way to find and retrieve the files I saved to the adobe cloud last year? I really need my old templates and custom brushes I made in illustrator. 

1 reply

Anubhav M
Community Manager
Community Manager
May 29, 2025

Hello @defaultge6uw2vdicb4,

Thanks for confirming. To get help, please contact your admin: https://adobe.ly/3Yr57fT and ask them to create a ticket for this from the Admin Console.

 

If you're the admin, you can get help here: https://adobe.ly/3Uowp5y

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav