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Bide
Bide
Participant
December 21, 2023
Question

Removing points on a path that has a blend morph effect will crash Illustrator

  • December 21, 2023
  • 2 replies
  • 152 views

Device: Razer Blade 16.

System: Windows 11 Pro 23H2
App: Adobe Illustrator 28.1 or any older version available via CC

Here is What's happening, use the pen to draw two spare paths, use the blend tool to morph the two paths, and then try to use the pen/curvature tool to delete any point on any of the paths, and that will crash Illustrator.

 

I don't understand what is going on here, I tried to turn off GPU acceleration in Preferences, I tried to only use integrated graphics, and turned off hardware-accelerated GPU scheduling and VRR, and I tried Adobe Clean uninstall and reinstall a lower version of Illustrator. and the problem still exists.

 

I need some support here.

    This topic has been closed for replies.

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 21, 2023

    You probably have a gazillion steps in that blend?

    Can you reduce the number of steps and then try again?

    Bide
    BideAuthor
    Participant
    December 21, 2023

    Btw one extra piece of information. I also tried both Nvidia Game and Studio drivers.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 21, 2023

    Hello @Bide,

     

    Thank you for providing detailed information about the issue you're facing with Illustrator crashing when removing points on a path that has a blend morph effect. To assist you better, could you please share the crash report by following the instructions outlined in this HelpX article: Crash Next Steps? Please make sure to use the same email address associated with your community account when submitting the crash report so that we can track it at the backend.

     

    Additionally, a screen recording of the issue and detailed system information would be valuable for further investigation. Please provide as much information as possible to help us identify the root cause of the problem.

     

    Thank you for your cooperation, and we'll do our best to assist you in resolving this issue.

     

    Best,

    Anshul Saini

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