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Participant
November 6, 2023
Question

Renewed account, lost access to cloud files

  • November 6, 2023
  • 1 reply
  • 168 views

Dear Adobe,

I have an adobe creative cloud account through my organization. My account plan recently expired and I re-registered using the same email address. Now, when try to open my old cloud documents, I can no longer access them. I get a dialogue box that says "Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more info." However, I am the owner and these are my files. They still appear on my homescreen, I just cannot open them. Can anyone help me access these files?

Thank you in advance!

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1 reply

Monika Gause
Community Expert
Community Expert
November 7, 2023

Please contact Customer Care. They have access to account data. https://helpx.adobe.com/contact.html