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haley_1190
Participant
Dec 12, 2024 10:19 AM UTC
Question

Repeated systme crash in `Illustrator

I have a freshly installed ne AI license on a brand new IMAC and system crashes repeatedly and frequently. I suspect problem may be connected to LINKED files. any advice other than to sign out -in again?

 

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Dec 12, 2024 10:37 AM UTC

Hi @haley_1190,

I realize how annoying it can be to face crashes while working. Could you please confirm the version of macOS/Illustrator you have, whether Illustrator crashes on startup or when using a specific file/feature, and if you have any window managers installed so I can assist you more effectively?

Moreover, please check for any available OS updates and install them. If your files are located on an external/network drive or a cloud-synced folder like Dropbox, try moving them to the internal hard drive and let me know your findings.

I look forward to your response.

 

Anubhav

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