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Erica Kate
Participant
September 5, 2025
Question

Repeatedly crashing when trying to adjust bullets

  • September 5, 2025
  • 3 replies
  • 240 views

A new one: I cannot adjust the bullets on my bulleted text. Anytime I select this function from the type panel, Illustrator crashes. I have tried uninstalling/reinstalling, dropping back to an earlier version, retyping the text, etc. The result is the same.

 

Illustrator has never been as problematic for me in the 20+ years I've been using it as it has in the last month; it is one issue after another. Very frustrating.

    3 replies

    Amiable_kid6C12
    Amiable_kid6C12
    Participant
    November 7, 2025

    I also also been having this problem for an entire year now. its driving me INSANE! I've spoken with multiple people through adobe aupport and they have uninstalled and re-installed every single version and its still happening. zero update, zero fix. this is insane!! @Abhishek Rao 

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    Nilda Castañeda
    Participant
    September 25, 2025

    I'm having this EXACT problem and it's driving me up a wall. I have tried making multiple new files, deleting and reinstalling illustrator, updating illustrator and my OS, but nothing is working. And it seems to happen after a while, like adding bullet points works at first, but then it just starts crashing from just pressing the arrow to open the bullet point panel.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    September 5, 2025

    Hi @Erica Kate,

     

    Thanks for sharing the details. Since the crash happens specifically when adjusting bullets, could you confirm the OS and Illustrator version you are working on and whether this occurs across all documents or only specific ones? It would be really helpful if you could share a short screen recording showing the steps that trigger the crash. Also, do you see the Adobe crash reporter dialog when Illustrator closes? If yes, please submit the report and share the email address with me via DM, so I can check the logs: https://adobe.ly/463ogIv.

    In the meantime, please try the steps suggested in this article and let me know if they help: https://adobe.ly/46chiRP.

     

    Looking forward to your update.

    Abhishek

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      Nilda Castañeda
      Participant
      September 30, 2025

      I wrote a standalone reply, but I thought it was worth replying under yours too. I'm still having this same issue, no update or reinstallation or restarting of my computer has fixed it. As soon as I clock the arrow to open the bullet points panel (the one with the circle), the app crashes. I don't understand why but it's very infuriating. 

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