Resolution Decline of PDF Being Submitted to AdShuttle

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I created a PDF in Adobe Illustrator with a ppi of 300. When I submit it to AdShuttle, they reject it because they say the ppi is below 250. I go back to the pdf in Illustrator and it is 300 ppi. Pls help!

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Ton Frederiks

Community Expert

PDF's and Illustrator files do not have a resolution, only images and raster effects have them.

Check if the images in your file (see Control or Links panel) have a sufficient resolution.

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Anubhav M

Community Manager

Hello @Diane3837152785qb,

Sorry for the delayed response. I hope Ton's suggestions helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator, details of your exact workflow, and a public link to a sample file after uploading it to Dropbox/Google Drive/etc, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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