Skip to main content
IvuDeveloper
IvuDeveloper
Participant
June 24, 2014
Question

Restore snap-to-grid behaviour for path handles

  • June 24, 2014
  • 42 replies
  • 24595 views

Hi,

one of the new features in AI CC 2014 is path handles ignoring any grid. However, when one wants to construct C2-contious joins between seperate objects, precise control over the handle position is needed. I do a lot of icon and sprite art, and there it is imperative that curves from differnent objects flow exactly the same to create a smoth transition between individual pieces.

How can one restore the ability of handles to snap to the grid like in previous versions of AI?

Reagrds,

Chris

    This topic has been closed for replies.

    42 replies

    Show previous replies
    Egor Chistyakov
    Egor Chistyakov
    Inspiring
    August 27, 2015

    If Adobe could have handled creation of tools to other companies such as AstuteGraphics (it potentially could be done, because almost everyone of them is separate .aip-file), it certainly could provide us with ways to change core. If not VectorScribe with it's ability to snap handles to grid anyway and other perks, I would roll back to CS5 or earlier, even without new very smart later features like search in Character palette, direct editing effects in Appearance, NOT breaking actions after restart. Like one can't imagine now working with mesh grids without MeshTormentor, soon it would be impossible to work in AI without all sorts of crutches. Useful, but still workarounds.

    Until bright days of unreachable future, when Adobe would stop spoil things that work, launch public bugtracker and fix 10 years old bugs.

    P
    Psychrome
    Inspiring
    July 15, 2015

    It's not fixed for me - CC2015 v19.0.1 - Super lame!

    K
    krspond
    Known Participant
    July 7, 2015

    MAC OSX here. I've been following this thread and experiencing this issue for a while as well.

    Adobe Illustrator CC 2015 update: no fix.

    Uninstall and clean install of Adobe Illustrator CC 2015: no fix.

    I did, however, notice where this feature was implemented and announced on June 18, 2015. I've attached a screenshot for reference to be used when customer service is telling us that it didn't happen.

      B
      Brad S.
      Known Participant
      July 7, 2015

      OK, now I'm confused because the screenshot krspond posted specifically says handles don't snap. Are they meant to snap or aren't they?

      K
      krspond
      Known Participant
      July 7, 2015

      They used to snap and the functionality was, for some reason, intentionally removed. This thread of complaints has been about restoring the functionality, as it is critical to many a person's workflow. I posted the above shot because in some instances, Adobe Customer Support has claimed the functionality had never changed.

      S
      SFvdB
      Inspiring
      July 7, 2015

      I got these responses from Adobe via twitter:

      Adobe Customer Care on Twitter: "@SFvdB Hi Sebas - you're correct in that "snap to grid" is a returned feature. ^ES"

      Adobe Customer Care on Twitter: "@SFvdB If there are customers that are having issues with this feature, I would sugges…

      "If there are customers that are having issues with this feature, I would suggest them to reset their prefs & contact us directly ^ES"

        B
        Brad S.
        Known Participant
        July 7, 2015

        I replied to the tweets SFvdB got back and this is what was tweeted to me...


        "Hi, patch 19.0.1 for Ai is currently in testing phase. We'd release this patch as soon as we have completed our tests. ^NR"


        So fingers crossed I guess.

        M
        metrication
        Participating Frequently
        July 8, 2015

        Just updated to 19.0.1 and nothing has changed.

          S
          SFvdB
          Inspiring
          July 6, 2015

          Hold the phone!

          I just noticed (despite my video above) that although drawing a new shape with the bezier handles snapping does work, editing an existing shape doesn't have snapping bezier handles...

          Back to Adobe CC.

          B
          Brad S.
          Known Participant
          July 6, 2015

          I knew it was too good to be true.

          S
          SFvdB
          Inspiring
          July 2, 2015

          Well, here is some video proof (including ominous thunderstorm in the background). If it doesn't work for you in CC2015 try perhaps a clean install. Otherwise don't know :/

            M
            metrication
            Participating Frequently
            July 3, 2015

            Thanks for this video. Now I just need to figure out what I've done wrong, I didn't have it and the reinstall didn't work. I hope someone can work it out.

              B
              Brad S.
              Known Participant
              July 3, 2015

              The video above is shot on a Mac. Are you on Windows or Mac metrication? How about you SFvdB? Landslide?

              I'm  beginning to wonder if it's only a Windows problem as I am running 8.1 here. I have uninstalled Illustrator and have scoured my machine for anything Illustrator related, preferences, etc. and have deleted the lot, restarted, and have done a fresh Illustrator install and the problem still isn't resolved.

              L
              Landslide
              Known Participant
              July 1, 2015

              I just got off customer support with Adobe about this issue. I was repeatedly told the feature still exists and to reset my preferences. Of course, this doesn't do anything because the feature does not actually exist. Here is the transcript that highlights just how few f*cks Adobe appears to give about, you know, our livelihoods.

               

              Jon Hayter: Hello Abhishek.

              Abhishek: Hello. Welcome to Adobe Technical Support.

              Abhishek: Please allow me a moment while I look into your account & verify the details.

              Jon Hayter: Understood.

              Abhishek: Thankyou for waiting

              Abhishek: You are on AI CC 2014 or 2015 version ?

              Jon Hayter: 2014.1.1 Release

              Abhishek: In 2014 version we do have that snapping feature enabled by default

              Jon Hayter: For anchor point Handles? It's not on my version, and there are reports all over the internet of it not being available

              Abhishek: let me check

              Jon Hayter: Okay

              Jon Hayter: This is an example of the issue: https://www.youtube.com/watch?v=EwAbZs35hMk

              Abhishek: Thankyou

              Abhishek: let me check

              Abhishek: For how long you are facing this issue ?

              Jon Hayter: Since CC 2014 was released and I updated.

              Jon Hayter: It's mentioned in the 2014 patch notes here: https://helpx.adobe.com/illustrator/using/anchor-point-enhancements.html

              Abhishek: ok

              Abhishek: Did you tried to reset Ai preference ?

              Jon Hayter: I'm sorry - but you're not listening. Adobe updated Illustrator and removed the feature that allows snapping of anchor point handles. The feature doesn't exist in the current version. My problem is, I bought CC, and the feature WAS in Illustrator. Later, Adobe updated llustrator and removed a feature that is critical to my work. I need to know if it's been put back into the newest version, or how you will furnish me with an older version of Illustrator that still has the feature.

              Abhishek: The feature was not removed only the handle was changes

              Abhishek: changed*

              Abhishek: https://helpx.adobe.com/illustrator/using/anchor-point-enhancements.html

              Jon Hayter: Correct. That is the feature I require.

              Abhishek: Sorry

              Abhishek: https://forums.adobe.com/thread/1506427

              Abhishek: Please check this link

              Abhishek: and look for Neerak N comment

              Jon Hayter: Yes. I have read that post. The removal of handle snapping is not an enhancement. It is the removal of a feature that was critical to my workflow, and it occurred after I purchased Illustrator CC.

              Jon Hayter: It is a feature I have been using in Adobe Illustrator for almost a decade.

              Jon Hayter: And now it has been removed and called an enhancement.

              Jon Hayter: So, I need to know if it has been put back in CC 2015, or how Adobe plans to furnish me with a version of Illustrator that still has all the features I paid for.

              Abhishek: The feature was not removed in AI CC 2014

              Abhishek: If you feel like it has been removed

              Abhishek: I can help you to downgrade  Ai to AI CC

              Jon Hayter: It absolutely was removed: https://www.youtube.com/watch?v=EwAbZs35hMk

              Jon Hayter: That video demonstrates that it was removed.

              Abhishek: This is not an official Youtube video link

              Jon Hayter: And sure, please provide instructions on how to downgrade Illustrator to CC. I would like to keep the rest of my Adobe products at the latest version. So I just need Illustrator downgraded.

              Jon Hayter: Then show me an official Youtube video link that has the feature you assert is still part of the current version of Illustrator.

              Abhishek: Please uninstall current version and install AI CC

              Jon Hayter: Or provide me with instructions on how to enable snapping for anchor point HANDLES.

              Abhishek: Just reset Ai preference and check

              Jon Hayter: Anchor point snapping works fine. But the handles do not snap.

              Abhishek: if that didn't work then uninstall and install Ai CC from above link

              Jon Hayter: Of course it didn't work. The... feature doesn't. Exist. Fine, I will download an older version. Thank you for the link.

              Abhishek: You are welcome

              Jon Hayter: Unfortunately, I feel like you have not understood my complaint. You've told me repeatedly that the feature of anchor point handle snapping still exists, and then linked me to articles about only anchor points. This has been a very unsatisfactory customer support experience.

               

              At that point he disconnected me. Uncertain if it was a language barrier, or purposeful obtuseness. Regardless, it's clear that Adobe's official response about this issue is "Use an older version."

                B
                Brad S.
                Known Participant
                July 1, 2015

                ^^ That's what happens when a company outsources their customer support to India. They don't know what they are talking about most of the time, they don't understand what you are talking about most of the time, and rarely is the problem you have with the product resolved satisfactorily.

                L
                Landslide
                Known Participant
                July 1, 2015

                Objectively, I agree with your statement and everything it implies.

                Subjectively, it's completely irrelevant. All I can (and should) care about, is that I contacted Adobe, and this was their official response. I wonder what kind of effort it would take to get someone who actually knows and understands this issue, at the Adobe development or executive level, to take notice of this thread of complaints and all the others like it.

                Maybe we should all set a date to contact Adobe customer support at the same time, on the same day with this same issue. My offer of sexual favors (to their Twitter account) in exchange for a feature patch strangely went unanswered.

                  B
                  BlackhawkNorth
                  Participating Frequently
                  June 19, 2015

                  A year later and still no fix or explanation..... shame on you Adobe

                  M
                  marvisrad
                  Participant
                  June 28, 2015

                  I just got Illustrator CC 2015 today.  Can't believe they haven't fixed this yet.  Adobe, please PLEASE bring back the ability to snap anchor point handles!  I'd be perfectly happy with an option in preferences.  This is madness!

                  K
                  krspond
                  Known Participant
                  June 19, 2015

                  Adding my confirmation that there is no fix in the CC 2015 release. This is a real bummer. This has really harmed my work speed. I'm having to make shapes and cut them up to achieve the same results I used to be able to use the pen tool for.

                    Dental Wings
                    Dental Wings
                    Participant
                    June 16, 2015

                    I was hoping that they would add the option to enable snapping in the 2015 but no such luck

                    Very disappointing.

                      B
                      Brad S.
                      Known Participant
                      June 16, 2015

                      Well that's lame. I just started the update process and had hoped this issue, along with a handful of others, would have been fixed. I expect I will be disappointed across the board as is usually the case with Adobe updates. Years go by and nothing gets fixed.

                        A
                        AndyQ
                        Known Participant
                        June 19, 2015

                        As long as I can keep using my copy of CS6  I can keep doing my logo designs, but I have to pay for this freaking subscription so I can work on other peoples files, so I hope this bug gets fixed. I hope all you folks are filing bug reports on this. I reckon they screwed up the code and only call it a feature as an excuse. I don't think they have any real programmers working on Illustrator, and haven't for a decade. There's some guy in the adobe accounting department who's teaching himself C++ who dabbles with the odd feature update.

                          Show more replies
                          Terms & ConditionsAccessibility statement
                          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices