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4 replies

Ton Frederiks
Community Expert
Community Expert
April 5, 2026

@lengxiaomo Dragging and dropping has been causing problems for a long time, it can cause images to disappear when reopening a file (which can temporarely be solved by resetting Preferences), it causes the Document Color Profile to be removed (CMYK documents) or changed (in RGB documents).

Ton Frederiks
Community Expert
Community Expert
April 5, 2026

@lengxiaomo it is easy to reproduce. But it looks only temporaribly as RGB. The moment you save the file and reopen it, the image is converted to CMYK .tif file. But it brings another problem, it removes the Document Color Profile and it becomes Untagged CMYK.

Anubhav M
Community Manager
Community Manager
April 3, 2026

Hello ​@lengxiaomo 

 

I’m sorry to hear you’re still having trouble with this. Could you kindly share a sample file along with a brief screen recording of the problem, as Monika suggested, so we can check this with the team?

 

Looking forward to hearing from you.
Anubhav

Known Participant
April 4, 2026

This is the video

Monika Gause
Community Expert
Community Expert
April 3, 2026

Can you please show a screen recording? This works for me.