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Jaltenburg
Jaltenburg
Participant
September 19, 2019
Answered

Rotate reference point jumps back to default in Illustrator 2019 on Windows 10

  • September 19, 2019
  • 10 replies
  • 13327 views

I'm using a dutch version of Adobe Illustrator 23.1 (64-bit) on windows 10 pro.

 

When I set the reference point to the middle of a circle (or anywhere else) it jumps back as soon as I want to set a value. I can't figure out what I am doing wrong, can someone please help me.

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer tanisha5F8E

For people who are having this issue, i found the answer!! When you press alt, use the alt key on the left of the key board (only has alt written on it) not the alt/gr on the right side of the keyboard. 

10 replies

T
Thomas37315808ai6x
Participant
September 3, 2024

Hi!

 I was having this issue for the longest time even with the new version. Found out it isn't ALT for me...it was the WIN key. 

    T
    tanisha5F8ECorrect answer
    Participant
    July 20, 2024

    For people who are having this issue, i found the answer!! When you press alt, use the alt key on the left of the key board (only has alt written on it) not the alt/gr on the right side of the keyboard. 

    F
    filipebezerra83
    Participant
    August 18, 2023

    I turned off GPU performance in preference panel and this (finally!) did the trick for me. Incredible how annoying and OLD this bug is, found foruns relating this problem in CS5 version. 

    K
    kobigoffer
    Participant
    March 25, 2023

    Hello, I am using version 2023 and this version also has this bug. But I found a way around it: after I move the rotation point to the intended place, I press Alt click once, (the cursor changes to a plus sign) then I double click together with Alt and then I enter the window where I enter the values of the rotation.
    Hope this helps you.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 25, 2023
    quote

    Hello, I am using version 2023 and this version also has this bug. But I found a way around it: after I move the rotation point to the intended place, I press Alt click once, (the cursor changes to a plus sign) then I double click together with Alt and then I enter the window where I enter the values of the rotation.


    By @kobigoffer

     

    This is way too much clicking. The correct answer has already been given multiple times.

    EveEH
    EveEH
    Participant
    May 9, 2022

    I have the same problem, using Windows and Adobe CC 2022 - after pressing R for rotate, then I click ALT and then the anchor point just moves with the cursor and I can't get back to normal cursor - it's ridiculous!

    I've been restarting Ai, Ending tasks constantly thinking it's my computer that's being slow - I think I can't curse anymore at my screen 😞

    S
    Susmita Deb22635507ging
    Participant
    February 27, 2023

    The same thing happened with my Illustrator22 and now with Illustrator23. It's irritating when working on a project as I have to stop Illustrator forcefully without saving my work, otherwise, it makes the other programs on my laptop slow. Please adobe try to fix this issue.

    Q
    quyên quynn
    Participating Frequently
    February 8, 2022

    I have the same problem in Adobe Illustrator CC2022, it's ridiculous that this bug is still not fixed

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 8, 2022

      Exactly what are you doing step by step?

      Q
      quyên quynn
      Participating Frequently
      March 7, 2022

      Hello, thank you for your reply, here are the steps I have taken:
      1. Select the Object
      2. Select rotation or reflecting (press R or O)
      3. When I hold Alt, the mouse anchor has 3 dots, I clicked on => the blue anchor point is stuck on the mouse and moves as the mouse, no windows appear
      Please see GIF for more reference

       

      E
      elke154A
      Participant
      March 5, 2021

      This same thing happened to me.  I noticed that when I try to pull up the pop up box by clicking on 'return', the reference point jumps.  Instead, if I am in the still in the 'rotate tool' and hover my cursor over the reference point and click 'option', the pop up box for the rotate tool comes up and does not move my reference point.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        September 20, 2019

        Hi there,

         

        Thanks for reaching out. As per your query, when you press ALT and drag reference point, it doesn't open Rotate dialog box. That's definitely not a typical behavior. 

        Please try this once again in this sequence.

        • Create Object
        • Click Rotate tool
        • Without moving anything on screen, press ALT and then Drag the Reference Point.
        • Do not move reference point without pressing ATL, after that it will not show you the dialog box even if you are pressing ALT key untill you click on Rotate tool again. 

        Take a look at this GIF

        PS: Please note the changes in cursor.

         

        If you want, you can report it on our UserVoice page: https://illustrator.uservoice.com/

        This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

         

        Regards,

        Srishti

         

          F
          filipebezerra83
          Participant
          August 18, 2023

          Sorry Srishti, but the only solution for me was turning of the Gpu performance checkbox in the preferences panel.

          F
          filipebezerra83
          Participant
          August 18, 2023

          turning off*

          R
          Community Expert
          Rob de WinterCommunity Expert
          Community Expert
          September 19, 2019

          Hey, mostly when this goes wrong, these things can be the problem:

          • make sure you've selected the object you want to rotate (with the selection tool)
          • Then select the rotate tool
          • Then Alt-click in the center of the circle (hold Alt, then click). When this doesn't work, just Alt click again
          • Now the popup should appear

           

          If it doesn't work you can try to reset the Illustrator Preferences: restart Illustrator, hold Ctrl-Alt-Shift directly after you clicked the Illustrator button. Hope this helps!

          Jaltenburg
          JaltenburgAuthor
          Participant
          September 19, 2019
          Thank you for your help. Alt-click in the center of the circle is not doing anything. Also restarting illustrator like you said did not do the trick. I will try and add a picture of how the cursor is when holding ALT.
            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            September 19, 2019

            With the rotate tool Alt-click the reference point. This will open the dialog box and keep the point.

              Jaltenburg
              JaltenburgAuthor
              Participant
              September 19, 2019
              Alt-click on the reference doesn't open the dialog box.
              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              September 19, 2019
              If it doesn't, then something is wrong. https://helpx.adobe.com/illustrator/using/rotating-reflecting-objects.html If that doesn't work, try and restart the computer or reset the preferences.
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