Participant

Answered

SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

Forum|Forum|5 years ago
April 14, 2020
22 replies
63473 views

Hello guys,

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

Any ideas?

Thank you!

{Renamed by MOD}

Correct answer Hudson LEE

The open new page, save new page as blank. This worked for me; for now. The SAVE AS, NOT RESPONDING bug no more. Working fine now. Thanks, life-saver.

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T

TV5FC8

Participant

Hi guys,

I'm also facing same issue. When I open Illustrator I get a black window. I can't save as or export any projects.

I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

I have the 2020 version and made an update yesterday, I guess it has m¡something to do with it?

Thanks,

[link removed by moderator]

R

rhworks

Participant

This is still happening. Mac OS, latest Illustrator update 25.2.1. Existing files appear to open and save ok. New files cannot be Saved, Save as, Save as copy, or Exported. Force-quitting does not appear to generate a saved-data file. Adding Illustrator to the OS' Security preferences for "full disk access" did not have any impact. No workaround other than hijacking existing files as mules to save new work, otherwise guaranteed lost work. Bug submitted through the crash report.

Monika Gause

Community Expert

This is still happening. Mac OS, latest Illustrator update 25.2.1. Existing files appear to open and save ok. New files cannot be Saved, Save as, Save as copy, or Exported. Force-quitting does not appear to generate a saved-data file. Adding Illustrator to the OS' Security preferences for "full disk access" did not have any impact. No workaround other than hijacking existing files as mules to save new work, otherwise guaranteed lost work. Bug submitted through the crash report.

By @rhworks

Do you have a printer installed? If not, please try and install a printer.

donnajanem67260617

Participant

I can't seem to export anything - so many error issues, file to large, file color and now this (!now) is anyone working on correcting this issue. Same exact thing UPDATE is a HOT mess in my opinion. Even a simple text box is super messed up at this point.

El Kemelyen

Participating Frequently

Same fuc***g problem here! I just lost everything I did, 5 fuc***g hours of work for nothing!!! this crap was not even able to keep in the clipboard the artwork I compied!!!

who's going to pay the the 2k I was about to charge for this job and the 5 hours of work!!!??
Adobe guys, if you're going to launch another version of any software, make sure thst crap works properly!!!!

anekdamian

Participant

I found a workaround in case someone is having the same issue.

I experienced it today and I tried creating a new document to see if it would work on that new one, and nothing.

So after I closed the new duplicate (the "would you like to save before closing" didn't work either), I had the idea:

Force quit the app! And try to save an auto-saved backup.

So, sure enough, I did it and it worked.

After I restarted the app, it gave me the "the application was closed unexpectedly" prompt, I didn't send the report and it opened the "[recovered]" backup. I pressed CMD+S and it worked! I was able to save it and I'm really happy, since I couldn't afford to lose the work I had done.

Hope this helps!

— Alfie.

S

Schiemer

Inspiring

I am haviong the same issue running Mac OS 10.15.7 on a brand new powerful iMac.

This solution worked for me to save the hours of work I just made in a new document. THANK YOU!

BUT, Adobe, WTF?!?!? Being able to save, save as, or save a duplicate seems important when releasing a new version of your software, right? I cannot do any of these when trying to save a new document out of Illustrator.. I sent a Report to Adobe, but I am shocked that your developers call this an upgrade when the most important thing about a file, SAVING THE FILE, cannot be done when making a new document.

S

Schiemer

Inspiring

FYI, I am running Illustrator 2021 updated last week.

S

Steven5E8C

Known Participant

Hi

I'm also facing same issue. I also uninstall the adob and reinstall the adobe, but this bugs and erorrs is happening again. I don't know what is the reason behind it. Can anyone guide me, what is the proper solution of this problem.

Thanks funkymedia

G

Gal Kossover Hacham

Participant

Same here...

New make book pro.

Did you get the solution somehow?

Thanks,

Gal

A

andrewcbb

Participant

Found just restarting the program or the entire computer sorted it. No issues since.

All the best,
Andy Carnegie

G

Gauthier5C1C

Participant

Same problem on my Macbook Pro (Catalina),

When I open Illustrator I get a black window. I can't save as or export any projects.

I've tried using the legacy settings in preferences, to delete old preferences from the Library folder and unistall/install Illustrator.

And yet nothing seems to work...

J

jackh98000207

Participant

OK So, what worked for me is unfortunately I just had to quit the application (like fully quit not just close the window) and re-open illustrator, luckily illustrator had saved most of my work to the clipboard but it did lose some of the images files I was working with. But after that I am able to use all save and export options.

If that doesn't work I think a unstill and re-install of Illustrator might help but I didnt have to try that.

phil-benbassat

Participant

Same here.

But I did something that is working for me (I don't know why).

I just quit the Illustrator and reopen by clicking twice on the file (not starting the program before). This way I can save and export normally.

Hope this can help.

Mac Book Pro, Catalina 10.15.6 / Illustrator 24.3

A

andrewcbb

Participant

I'm having the same issue. Save works but Save as and Export does nothing other than load for a few seconds and then nothing.

Monika Gause

Community Expert

"I'm having the same issue."

And you are on which version and system? Where do you save/export to?

S

sassmira

Participant

This JUST happened to me. And I have a ton of work that I'm not ready to just throw away..

D

dmndncl

Participant

SAME. This is an absolute nightmare. I noticed it doing this prior to me starting a project but I thought it was a just a lag because I hadn't used illustrator in awhile. I'm halfway done with my project and saving still is not working. I don't know what to do!!

J

jackh98000207

Participant

Did we ever get an answer to this bug? I'm having the exact same problem. Started a new file and it won't let me save, save as, export or export as. MacBook Pro Running MacOS Catalina and using Illustrator 2020.

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