Save As Dilaog not appearing in Illustrator 2023 27.2 and it crashes

Question

The Save As function is not working in Illustrator 2023 27.2.  No Save As dialog box is appearing and the program just sits until it crashes.  Sometimes hitting the escape button saves from a crash, but that doesn't help my situation.  I have tried the fixes suggested in the forums.  Please advise as to how to fix.  Thank you.

Anubhav M · Answer

Hello @Joleen282088933geg

Sorry to hear about the crash. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

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