Inspiring

Answered

Save as PDF Options in the printer dialog are not supported error in Illustrator

Forum|Forum|5 years ago
July 5, 2020
4 replies
4567 views

Hello,

I'm on MacOsCatalina. I'm trying to use the features of the page layout on my new Canon TA-20 printer. I'm following the instructions to use the page layout on the printer to print my Illustrator document. When I click on the Canon Free Layout icon, Illustrator is giving me the warning "the save as PDF options in the printer dialog are not supported. My question is, does Adobe allow use of a PDF pop-up and if not, does anyone know how I can still use this feature? NOTE - I'm VERY new to Adobe so sorry if this is a dumb question! Thanks in advance.

On Canon's website, it gives a warning that says:

You start Free Layout from a PDF pop-up menu.
Therefore, it cannot be started with application software that does not allow use of a PDF pop-up menu.

This topic has been closed for replies.

Correct answer Luke Jennings3

You might need to download and install a PPD in order to print to a PDF on a Mac. Here is a link to the PPD and instructions on how to install it:

https://helpx.adobe.com/indesign/kb/add-acrobat-ppd.html

Alternatively, you can use InDesign or an imposition program to layout your pages.

Willi Adelberger

Community Expert

Why would you save as PDF via printer dialogue? Save as PDF in the Save as dialog does everything you will need.

J

JNKAJ7Author

Inspiring

No, I'm saving them with the save as option but when I try to use the Canon layout option, I get the warning that says "save as PDF options in the printer dialog are not supported".

J

JNKAJ7Author

Inspiring

When I'm trying to use the layout option...in the printer dialog box

Luke Jennings3

Correct answer

Community Expert

You might need to download and install a PPD in order to print to a PDF on a Mac. Here is a link to the PPD and instructions on how to install it:

https://helpx.adobe.com/indesign/kb/add-acrobat-ppd.html

Alternatively, you can use InDesign or an imposition program to layout your pages.

J

JNKAJ7Author

Inspiring

Thank you Luke! The PDF did print fine (however it didn't print the gradient...I jsut started another post regarding it). I may just have to use InDesign to lay out all of the documents. Thanks for that idea.

Luke Jennings3

Community Expert

You're welcome. I was suggesting the PPD might enable you to print to a PDF from the Canon print dialog, then you would open the PDF in Acrobat and print to your printer. I did not see your new post about your gradient, but printing from Acrobat may help, also, if there is a print option to simulate overprint, try that, if all else fails you can rasterize the gradient before printing, although this is usually not necessary.

Monika Gause

Community Expert

Can you please show some screenshots of those dialog boxes.

So far it sounds like it only wants to tell you that you cannot save that as a PDF from the dialog box, but you can still print. Or did you already try to print and it didn't work?

J

JNKAJ7Author

Inspiring

I appreciate your reply Monika! Thank you! I think this may be a canon issue because I realized that I need to install the photoshop driver for the printer. Sorry to waste your time...I'm so new to all of this stuff.

Monika Gause

Community Expert

No problem.

May I ask you what this option is about? Does it enable you to print a sheet of e.g. business cards from one Illustrator artboard? That would indeed be an intersting option.

J

JNKAJ7Author

Inspiring

FYI...I'm using brand new illustrator version 24.2

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