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sano25611607
Participant
Mar 17, 2022 3:50 PM UTC
Answered

Save dialog box not functioning after Mac OS 12.3 update.

After updating to 12.3, Illustrator gives me a Save dialog box with the save button grayed out. I have to hit escape to close the dialog box. This happens on any existing file I open as well as new files. I've uninstalled and reinstalled Illustrator, reset preferences, and unchecked "Save in Background" in preferences. Any help is greatly appreciated as this is currently making Illustrator unusable for me.

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    Anshul_Saini
    Anshul_SainiCorrect answer
    Community Manager
    Apr 5, 2022 8:38 PM UTC

    Hi @sano25611607 @Diguru-Studio @Designholzer,

     

    We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

     

    Regards,

    Anshul Saini

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    6 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    Apr 5, 2022 8:38 PM UTC

    Hi @sano25611607 @Diguru-Studio @Designholzer,

     

    We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

     

    Regards,

    Anshul Saini

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Mar 23, 2022 10:11 PM UTC

    Hi All,

    We are really sorry for the trouble. We are working with Apple to resolve the issue.
    (https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html)

     

    In the meantime, I would request you all to try the following workarounds:

    • Resize the Save As dialog and check.
    • If that doesn't help, then pan around with the dialog and check if the Save button appears.

     


    I hope it helps!

     

    Thanks & Regards,

    Anshul Saini

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    Diguru-Studio
    Diguru-Studio
    Participating Frequently
    Mar 23, 2022 10:03 AM UTC

    Just read this and it works

     

    >>We are working to resolve the issue at our end .
    Meanwhile , Please find the following workaround to enable Save button :Resize the save as window , it will enable the Save button .

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      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      Mar 17, 2022 7:49 PM UTC

      Hi @sano25611607 & @Designholzer,

       

      We are sorry for the trouble. We have logged a bug with the Product team, and they have started investigating the issue.

      It seems the issue started right after the release of the macOS Monterey v12.3, as it is happening with the new & older version of Illustrator.

       

      I would request you to please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44917468-can-t-... if not done already. By doing this, you will keep getting updates on the issue.

      Also, we checked on multiple Mac machines running macOS Monterey v12.3 and were unable to replicate the issue.

      We checked with multiple users on a remote session, and installing an older version also didn't help.

      One user reached out to us, and uninstalling the whole creative cloud resolved the issue for him. However, it is not an ideal or recommended resolution.

      I would request you to please share a few details it would really help us investigate the issue:

      • Where are you trying to save the files? (Please mention the location or destination folder name)
      • Share the SPX file from MAC (Most Important).
        Click on Apple Icon > About this Mac > System Report
        This will launch the System Profiler
        Then Click File > Save > Save in Creative Cloud Files or anywhere you like.
        Then open https://assets.adobe.com/files if saved on the Creative Cloud folder.
        Click on three dots next to spx file > Share > Copy Link and paste the download/ copy link here.

       

      We will be looking forward to your response.

       

      Regards,

      Anshul Saini

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Mar 17, 2022 6:39 PM UTC

        Several people have reported this with that particular system version.

         

        Please post bugs & feature requests to http://illustrator.uservoice.com

        There are already posts about it there. Please vote for them, so you will be notified of the progress.

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          Designholzer
          Participant
          Mar 17, 2022 4:14 PM UTC

          I have the exact same problem. Latest macOS 12 release, latest Illustrator version. iMac late 2015. I cannot work with Illustrator right now. Please fix this asap!

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