Save Document to Cloud dialog box refusing to load

Question

I am a digital arts teacher, and the desktops my students work on are all not loading the “save to adobe cloud” dialog box upon initiating a save. I have left the box open to load for an entire day, to no avail. The desktops are recently reimaged and the newest version of Illustrator is loaded onto them, though the computers themselves are a bit old. They are all running Windows 10 pro Education with i5 intel processors, and each have 8GB of ram, plus ethernet. Thank you to whoever can help- the cloud is hugely helpful in my classroom (children are not very adept at saving their work on their own.)

Anubhav M · Accepted Answer

Hello ​@strong_giftc041I am sorry to hear about your experience. I hope the problem is resolved by now. If not, please contact your admin:https://adobe.ly/3Yr57fT and ask them to create a ticket for this from the Admin Console.If you're the admin, you can get help here:https://adobe.ly/3Uowp5yLet us know how it goes.Anubhav

creative_Delight78b8 · Answer

Since it’s happening across multiple reimaged PCs, I’d first check whether Illustrator is properly signed in and that Creative Cloud is running normally. It may also be worth clearing the Creative Cloud cache or testing with a fresh Adobe user profile. If the local save dialog works but “Save to Cloud” hangs, that should help narrow down whether the issue is with Illustrator or the Creative Cloud service.

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