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jemmaB
jemmaB
Inspiring
April 24, 2022
Answered

SAVE stopped working in Illustrator! How to fix it?

I'm in the middle of working and all of a sudden I can no longer 'save' the files! I have tried everything, does anyone have a fix for this?

 

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jemmaB
jemmaBCorrect answer
Inspiring
April 25, 2022

HI
I have the most current Adobe Illustrator version (cloud subscription) and the current Mac OS.
I was in the middle of a job and things were fine, then just stopped working, when I tried to save a file I got an error message that the file could not be saved. I did NOT add anything, plugins etc at all, I was just working.

 

I had to uninstall and reinstall, now it works, but that was really inconvenient and I have no idea why it happened in the first place.

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5 replies

Daniel139397205
Participating Frequently
August 31, 2023

I am unable to save Illustrator files but I get no error message. I can work in illutrator on new files or existing files but when I go to SAVE I can't select anything except the types of files. And no matter which type I select the SAVE button is greyed out. I'm not able to change anything else - like selecting a different folder and I can't hit cancel. I have to force quit. It's been working until a few days ago. I've tried restarting and also both versions of illustrator. 

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 31, 2023

What did you do since it has been working?

Whatever has been said in this thread didn't help you?

Which version and system is it?

Where do you want to save?

Does Illustrator have fulldisk access?

Are you sure about htat?

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jemmaB
jemmaBAuthorCorrect answer
Inspiring
April 25, 2022

HI
I have the most current Adobe Illustrator version (cloud subscription) and the current Mac OS.
I was in the middle of a job and things were fine, then just stopped working, when I tried to save a file I got an error message that the file could not be saved. I did NOT add anything, plugins etc at all, I was just working.

 

I had to uninstall and reinstall, now it works, but that was really inconvenient and I have no idea why it happened in the first place.

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 25, 2022

    Hello @jemmaB,

     

    Sorry to hear about this experience. I would request you to share a few more details like:

    • The exact version of the OS and Illustrator as asked by Monika
    • Since when are you facing this problem?
    • Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
    • Where are you trying to save the files (Internal/External/Network drive) as asked by Monika?
    • Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
    • Are you getting any error message while trying to save your work? If yes, kindly share the screenshot.
    • What happens when you try to Save / Save As? Do you get the dialog box for Save As?

     

    We are here to help, we just need more information.

     

    Thanks,

    Anubhav

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 24, 2022

    Which version, which system?

     

    Exactly what keeps you from saving?

    Where are you trying to save?

     

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