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Known Participant
August 5, 2022
Question

Save window

  • August 5, 2022
  • 2 replies
  • 1514 views

Hello. Since the last update, whenever I save an .ai file, the window that appears (see the attachment) always appears more to the left, without me changing its position.

 

It usually appears central, I didn't change any settings, I just updated.

Can you please help?

 

Thank you so much!

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Community Manager
August 5, 2022

Hello @mribeirotiago,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) as suggested by Marliton and check if it helps.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try setting the Display Resolution and Scaling under System Preferences/Settings to the default and share your observations.


Looking forward to hearing from you.

 

Thanks,
Anubhav

Known Participant
August 6, 2022

thank you so much @Anubhav M 

Anubhav M
Community Manager
Community Manager
August 8, 2022

Hello @mribeirotiago,

 

Glad to hear that the problem was solved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

 

Regards.

marliton
Community Expert
Community Expert
August 5, 2022

Hi. Have you tried resetting the preferences?

 

Marlon Ceballos
Known Participant
August 6, 2022

thank you so much @marliton 

Known Participant
August 25, 2022

@Anubhav M and @marliton I think the problem is not resolved. This time I made a video to explain better.

You can see that the save window moves to the left as I save the file.

I already reset the preferences. I reinstalled illustrator and the problem persists.