Skip to main content
J
Jackimanh
Known Participant
April 28, 2021
Question

Saved file revert to old version

  • April 28, 2021
  • 4 replies
  • 1999 views

I am on 25.2.2 and AI had reverted to an older version of the file after saving and reopening.

This topic has been closed for replies.

4 replies

D
defaultpoyf2np6qev9
Participant
May 29, 2023

Hi there, 

Illustrator 27.4 just lost hoursss of work.  MacBook Pro (16-inch, 2021)  OS 12.3

I saved my file to the cloud after finishing it around 8pm Friday; visually confimed the changes were updated.  I then tried to save a local copy as well as a pdf, and it hung up a couple times on the export bar but eventually looked like the pdf had finished exporting. Then the application stopped responding so I wasn't able to save my local copy.  This is a small file for ai, with just two effects applied in the whole doc.  Turns out the pdf never saved, even though the progress bar finished.

When I went to open the cloud file today, it had reverted to an earlier unfinished version with no newer versions available in the history.  WTF, Adobe.  Other prople having the same issue for years on end, apparently.  All the more frustrating since I'm at an art residency, and will now miss out on a bunch of the experience I worked really hard to create time for, redoing everything I just lost.  I'm feeling extremely salty with Adobe right now considering we're all paying a lot for this software, they pushed the cloud service on us, but we can't actually rely on it since the work around is to save locally.  That's fine, except when you're paying for software with the sole purpose of being able to use it from different computers and have backups in case of the constant crashes which we're all here noting on the forums as well.  Please Adobe, get this together: for a product suite at this pricepoint from a giant software company, I expect the software to do the basics it's sold for. 

    J
    jamess35198876
    Participant
    May 9, 2023

    Looks like the bug is still going strong in 2023. Cost me a couple hours of work and it's really disappointing to see this hasn't been fixed. Turning off background save now so that I can experience the ridiculously long save times once again. Hey, guys - let's work on getting this truly fixed!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 23, 2023

    Hi @jamess35198876,

     

    I want to start by expressing my sincerest apologies for the inconvenience and frustration you've experienced. I understand how disheartening it can be, especially when it leads to lost time and effort.

     

    Before turning off background save, could you kindly confirm if this issue occurred with a specific file or with all files? Also, please confirm where you are saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD).

     

    Your patience and understanding are greatly appreciated.

     

    Thanks,

    Anshul Saini

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    April 30, 2021

    Hi all,

     

    Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. Please update Illustrator to v25.2.3.

     

    If it still shows the same behavior, please share the following details:

    • Operating system
    • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
    • Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
    • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
    • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?

     

    We’re here to help, just need more info.   

     

    Regards,

    Srishti

    E
    eduardo29590787
    Participant
    July 21, 2022

    Hi Srishti. Thanks for your answer. I have had this problem for years and thought I was going mad. Many projects ending up printed with mistakes, and me looking like a fool. Re installing and even had Mac technician had a look. Currently the files revert back to older versions after saving. Running a MAC OS Mojave / 10.14.6 and is on Illustrator version 25.4.6. I am working on my my machine and all system updates are up to date. We were told not to upgrade from Mojave as it caused font incompatibilities .

    Eduard 

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 21, 2022

    Hi @eduardo29590787,

     

    We are sorry to hear about your experience. This is not the experience we want you to have.

    I would like to know if you have tried turning off "Save in Background" from the Illustrator preferences > File Handling as suggested above by Monika?

     

    Also, if you are saving to cloud storage/ server/ Onedrive/ Dropbox, I would recommend working from and saving the file locally on your Macbook desktop first and then moving it there.

     

    If this doesn't help, would you mind confirming if you are saving your file in Ai, PDF, EPS, or any other format?

     

    I will be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

     

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 28, 2021

    Can you try and turn off "Save in Background" in the preferences?

    Also: Where do you save? If on a network, please try the local harddisk

     

    This won't fix the existing file, but are future measurements

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices